How do I return an item?


RETURN POLICY

Thank you for purchasing our quality products! We proudly stand behind every item we sell and we want you to be completely satisfied. Any customer may return any item, for any reason, within 30 days of purchase!

Please email your request to return your item to info@etchedinmyheart.com. Make sure the merchandise is in its original packaging and place it in a shipping box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.


Simply drop off your return at any authorized USPS (Post Office) shipping location, but please do not drop your return off at a drop box.


It may take 4-5 business days for your return to reach our location. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

If you need assistance, please call us at 1-888-951-3011.


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RETURN CONDITIONS
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o YES! Personalized / Engraved Items are refundable.

o Merchandise must be returned within 30 days of receipt.

o All items should be unused, in brand new condition, and returned in the original packaging.

o When emailing us about your return, please give us your name, phone number and invoice number. Please purchase Priority Mail shipping labels and email us your tracking number so we can track your return.


o Your product refund will be issued to the payment method used to make the original purchase.

o Your original shipping and handling charges are not refundable. We will refund your original shipping and handling charges if you are exchanging an item.

o DO NOT return damaged items. Please email your photo of the damaged item to info@etchedinmyheart.com. We will arrange with you on how to replace the item.

o Failure to follow these conditions may result in a reduced refund.